How Elle Magazine Proved That Clickbait and Twitter are Not Always a Winning Combination

It is not uncommon for mainstream media publications to use catchy headlines to grab our attention, this tactic has been used to sell papers and magazines for many years. In the digital era mainstream media outlets are now using clickbait headlines more and more to encourage people to visit their platforms, as clicks lead to shares, increased reach and ultimately to advertising revenue. At a time when the online space has become so crowded, with mainstream media outlets not only having to compete with each other but also with influencers, niche media and micro media platforms the use of clickbait headlines has become more prevalent. Unfortunately sometimes these headlines lead to underwhelming content or even worse, fake news, which is misleading people and causing more harm than good particularly during volatile global political climates. Some readers and social media users are wising up to clickbait tactics,  meaning that some people don’t even bother to click and are simply reacting to the body of the tweet which is counter-productive. Those same tactics can easily turn into a PR disaster as  Elle Magazine US  found out recently when they fell foul by tweeting this message about Kim Kardashian and Kanye West:Elle Magazine Kim and Kanye Tweet

Upon clicking the link in the tweet readers were led to a voters registration page – their intentions were clearly good but the execution was in poor taste and the tweet was inevitably deleted after a follow up apology from Elle Magazine. There has been backlash and critique of the original tweet which is understandable, using celebrity gossip in this way is distasteful. But what does it say about Elle’s perception of its core audience and followers if it takes fake celebrity news to encourage people to take something as  important as voting seriously?

Did the tweet work? One could argue that the clicks to the voters registration page increased and hopefully people actually registered (I do not have any stats to confirm this) so it worked.  But was this the best way to achieve the end goal? Are we becoming a society that will only care about what matters if celebrity gossip is attached? Surely mainstream media outlets like Elle Magazine, which is a brand in and of itself, need to be mindful and more careful about how they are using their online influence and their platforms. In a world where fake news has shaped how people vote, interact with and even view each other the media needs to be more conscious of how it shares its messages. From a PR perspective I understand that there is a sense of urgency during uncertain political times and encouraging people to vote is an important issue but with that urgency media outlets must uphold clarity and above all else accuracy. I encourage people to fact check everything they read but in this fast paced media landscape people are relying on the media to provide them with information not misinformation.  We do not want to end up with a society that needs to be misled and duped into doing what is right for all.  As our windows to the world, all media platforms have a responsibility to be wiser with how they engage with their audiences – after all even if a tweet can be deleted the internet never forgets.

Why Stirring Up Black Outrage is not a Strategic Marketing Ploy

I was scrolling through my favourite social media platform recently (if you don’t know what that is then you really haven’t been paying attention and I feel offended) and I came across some sentiments that are really starting to perturb me. Some people have begun to believe that brands are purposefully stirring up black outrage as part of a wider marketing campaign to get more brand attention and other people are believing what those people are telling them.


As we know this year has been a year of PR disasters for major brands, from Pepsi to Dove these brands with multi-billion pound budgets have made nonsensical missteps when it comes to their advertising campaigns. These missteps have led to social media users voicing their outrage/concern/confusion/bemusement and for the brands to backtrack, take stock and usually issue a standard apology. The latest in this series of missteps is the Muller Rice’s latest advertising campaign featuring rapping bears:

When I initially saw this on TV I was actually shocked into silence, not only because it was steeped in awful, tacky stereotypes but it was a clunky, corny advert for what should be a basic product. This is not the first time that Muller Rice has used rap to sell its cereal/rice pudding/oats concoction, a couple of years ago they used Vanilla Ice’s Ice Ice Baby for an advert and it worked – it wasn’t racialised, it was a bear rapping to a remix of a song about rice pudding. It worked. It wasn’t too much it was just enough:

But unfortunately they had to take it too far with their latest advert. Remember Robert Downey Jr’s risky parodic (problematic but they knew it) role in Tropic Thunder when he tells Ben Stiller’s character to never take it TOO FAR when you’re going into character that is essentially what Muller Rice did with their latest advert. They took it too far.

Advertising, Marketing, Sales, PR are all part of the same family in that ultimately they want to keep consumers happy enough to stay loyal to a brand and keep a brand making money or keep a brand popular. Advertising is a visual form of communication that is designed to promote a product/service and to encourage people to spend their money on that product or service. Marketing in its purest form aims to inform consumers about a brand through a series of activities that build awareness which includes advertising campaigns (but is not exclusive to advertising).  So if an advert does not do a good job consumers will either stop trusting the brand or choose not to spend money with the brand. The worst case scenario is if the advert offends then the brand reputation and credibility of the brand is put into question and a PR disaster occurs as the subsequent relationship with consumers is diminished and trust is lost.

So here we come to the crux and purpose of this piece.


When advertising departments/agencies get their content signed off by major brands the intention is to improve brand awareness, build brand loyalty and ultimately improve sales but if you end up offending an entire group of potential customers this will not happen. Black outrage is not part of this equation, it does not serve as some kind of hidden agenda to get people to pay attention to the brand. The insensitive/offensive/misjudged adverts simply make brands look ridiculous and out of touch and highlights that either there are not enough diverse/inclusive teams in these companies or that any “minority” staff in those teams are not given adequate positions of influence or power to block these missteps.

When these adverts come to light black outrage is not a driver for improved brand reputation and increased sales, it is not a marketing ploy. Black outrage in and of itself is a powerful tool to make these brands pay attention and whilst I understand that it has been used by media platforms for click bait tactics, it is does not work the same way in business. This is why social media has become such a driver for social change, without it we would continue to see brands overlook tangible diversity and inclusion and maintain a lack of social awareness. Why do you think so many of the major make up brands have only really started to up their game since the launch of Fenty Beauty, black outrage turned into black action, with black consumers becoming tired of being invisible in the product lines and adverts of these brands.

Black women turned their outrage at being consistently let down by brands like L’Oreal into consumer spending power not only making money for Fenty Beauty but also making money for other brands that pay attention and respect black people and black money.

When a brand lets you down, you stop buying from that brand (money is the only language that any business understands – great piece by glossy on this) or you make an effort to look for alternatives. If you cannot boycott the brand, e.g. Dove is owned by Unilever which pretty much has products in every aspect of our lives so it would be pretty difficult (not impossible) to boycott Unilever. You can shift your attention to independent, smaller businesses and bless them with your money and use your outrage to empower fresh dynamic brands.

Your voice has power!

Your spending power is important!

Photo by Vlad Tchompalov on Unsplash

I fear that by people believing the ideology that the creation of black outrage stirred up by these brands is some kind of strategic marketing ploy will silence many, encouraging them to ignore and overlook these missteps. Now is not the time to be silent though, now is not the time to turn a blind eye. Collective noise and action in whatever form, be that through social media or elsewhere is a powerful tool for the under-represented. Do not give these brands a pass, keep speaking up when they mess up, shame them into doing better because we all deserve better, not only when we’re spending our money but in life in general.

Watch this dinner discussion I had for #CookTalk with AngryBlackWunmi where we discussed this intricacies of this topic.

How To Deal With a PR Crisis

Crisis Management is something that most businesses, big or small need to prepare for but not enough do, I see this all the time when handling crisis for my own clients. We see what happens time and time again to major corporations when they do not handle a PR crisis effectively and small businesses have struggled to cope with the negative backlash of ineffective communications during a PR crisis, the long term impact on their reputations can last for years, in fact in the digital era a crisis is rarely forgotten.

In this video I give you some guidelines on how to deal with a PR Crisis and manage your reputation if you experience a very public media fallout. Hopefully this is something that you will never have to experience in your own business but just in case this video should contain some very useful tips.

Also remember that apologies are key to any crisis. When apologising for any kind of wrongdoing make sure that take responsibility, make sure that you are sincere (show genuine remorse or don’t bother apologising) and actively address what you will do to improve and do better in the future.

The following infographic provides further context to this video with 4 Essential Pillars of Crisis Management:

  • Monitoring – Assess everything that is being said offline and online about the brand. Social listening is essential.
  • Proactivity – Be ready to engage and do not wait for a crisis to happen to prepare for one. preparation is key, no business wants to experience a PR crisis but like many things in life you need to plan for unforeseen circumstances, call it “Reputation Insurance”. Make sure you identify who in your team will address the situation and ensure they have the training from a credible expert, have a list of experts ready to call if you do not have an in house PR team. This means that when a crisis does happen your business brand won’t be scrambling for ways to stay afloat.
  • Action – Be responsive and available. Apologies go  to disappointed customers & clients if your investigations highlight that you are at fault – an apology can be drafted as a statement, via video or as face-to-face but apologise. You can also use any media attention as an opportunity to apologise. Now just to be clear there may be instances where you have been wrongly accused of something; this is where you might want to consider legal services. However I would recommend that you can still apologise to your other customers for any distressed caused by the crisis even if you are not at fault. Showing a duty of care is important but above and beyond all of this ensure you take action and steps to improve for the future – you can always learn from these situations.
  • Learning – Learn from the mistakes and improve.  Invite the customers back to your organisation to discuss the issue or respond to their complaints via email, pay attention and respect them and LISTEN!

Use these pillars as a guide the next time you’re faced with a crisis in your business or team.

PR Crisis

Via Reputation Management

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