How To Deal With Negative Feedback

Negative feedback is part and parcel of running a business. No business product or service is 100% perfect and while it isn’t ideal to know that your business has not completely satisfied its customers, negative feedback can be useful and empowering. We can’t continue to use the narrative of “supporting the community” to allow poor service standards to persist and exist. Without the opportunity to learn from feedback no business can grow.  Feedback can be shared anywhere now, particularly given the popularity of social media. Businesses can’t expect to use social media platforms to spread buzz and then not expect… View Post